The Armadillo Group Ltd

Complaints Procedure

If you are unhappy with any aspect of the service which you have received or the costs which you have been charged, you can let us know by contacting the person dealing with your matter or the designated Complaints Person. You were supplied with their contact details when you first instructed us.

If you wish your concerns to be formally investigated in the first instance, you should provide us with full written particulars of your complaint. All complaints should be sent to: Julia Coe, Armadillo Legal Limited, Ground Floor Invision House, Wilbury Way, Hitchin, Herts SG4 0TW or email julia.coe@armadillolegal.com.

We will then review your file in the light of the issues which you have raised. The Legal Ombudsman expects us to provide a full written response within 8 weeks of receipt of your having provided full details of your complaint.

If we have not dealt with your concerns to your reasonable satisfaction, then you may have right to refer your complaint to The Legal Ombudsman and SRA.

You must contact The Legal Ombudsman within 6 months of our final response and within any event 6 years of the act or omission about which you are complaining occurring (or if outside of this period within 3 years of when you should reasonable been aware of it) otherwise The Legal Ombudsman may decide not to investigate your claim.

More information is available at www.legalombudsman.org.uk. The Legal Ombudsman address is PO Box 6806, Wolverhampton WV1 9WJ, telephone: 0300 555 0333. Email: enquiries@legalcombudsman.org.uk.

If your concerns relate to our professional regulatory conduct, you may make a report to the Solicitors Regulation Authority (“SRA”). The SRA’s contact details are: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham B1 1RN. Email: report@SRA.org.uk. Tel: 0370 606 2555